Shipping, returns & samples

Shipping, returns & samples



Shipping, Returns & samples

 

 

SHIPPING

 

Here’s the additional polished section you can add to the Niche Parfums Shipping & Returns Policy.

 

Overnight / Same Day Delivery

For local deliveries, orders placed before 10:00 AM will likely qualify for same day delivery. Orders placed after 10:00 AM will generally be delivered the following business day.

Please note the following exception:

  • Orders placed after 10:00 AM on Fridays for local same day delivery will only be delivered on the next business day (typically Monday), as we cannot guarantee weekend deliveries from courier partners.

While we strive to ensure fast and efficient delivery, same day delivery remains subject to courier capacity and operational conditions.

Please note that we do not ship using Uber collections or drop-offs.

 

Complimentary Samples

Each order includes 2 complimentary samples for you to explore more of the Niche Parfums collection.

Please note that the 2ml x 8 Discovery Set does not include complimentary samples, as the set is already heavily subsidised to offer exceptional value at its current price point.

 

Processing & Shipping Time

Orders are typically processed within 1–2 business days after payment confirmation. During promotional periods, launches, holidays, or seasonal peaks, processing times may be slightly longer.

Once your order has been shipped, delivery timelines will depend on your selected courier service and destination.

Please note:

  • We cannot guarantee order modifications, address changes, or cancellations once an order has been placed.
  • Niche Parfums is not responsible for stolen or lost packages once they have been handed over to the courier.
  • Delivery delays may occur due to couriers, severe weather, public holidays, or other circumstances beyond our control.

You will receive tracking information once your order has been dispatched.

 

 

RETURNS & REFUNDS

Return Eligibility

We accept returns within 30 days of the original purchase date.

To initiate a return, please contact:
sales@nicheparfums.co.za

Products must be returned in their original packaging and in reasonable condition.

 

Returns Due to Preference (Client Does Not Like the Fragrance)

If you would like to return a product because you do not enjoy the fragrance or product experience:

  • The client will be responsible for all return shipping costs.
  • Original shipping fees are non-refundable.
  • Once the return is approved and received, the client may choose either:
    • Store Credit, or
    • A refund to the original payment method.

Returned products must still be in acceptable condition for approval.

 

Damaged, Incorrect, or Faulty Products

If your order arrives damaged, faulty, leaking, defective, or incorrect:

  • Niche Parfums will cover:
    • The collection cost of the damaged item, and
    • The shipping cost to send the replacement item to the client.
  • Clients may be asked to provide photographs clearly showing the issue before approval.

Please report any damaged or incorrect products within a reasonable period after delivery by emailing:
sales@nicheparfums.co.za

 

REFUND PROCESSING

Once your return has been received and inspected, we will notify you regarding approval of your refund or store credit.

Approved refunds will be processed back to the original payment method. Please allow several business days for your financial institution to reflect the transaction.

 

SALE ITEMS

Certain promotional, discounted, clearance, or limited-edition items may be marked as final sale and may not qualify for returns or refunds unless defective.

 

POLICY UPDATES

Niche Parfums reserves the right to update or modify this policy at any time without prior notice. We encourage customers to review this page periodically for updates.